Purpose and Scope
This Cancellation Policy outlines the rights and procedures applicable when a client (consumer or business) initiates a top-up of their e-wallet using a debit, credit, or prepaid card.
Lapki Digital Pay Inc., a registered Money Services Business (MSB) under FINTRAC (Financial Transactions and Reports Analysis Centre of Canada), provides this policy in accordance with applicable provincial consumer protection laws, the Canadian Code of Practice for Consumer Debit Card Services, and card network rules.
This policy applies to all top-up transactions initiated by clients via payment cards.
Definitions
Lapki, we, us, our: The Canadian Money Services Business providing wallet and payment services.
Client, you, your: Any consumer or business using our e-wallet services.
Top-Up: A transaction that adds funds to your e-wallet via a debit, credit, or prepaid card.
Cancellation: The action of halting a pending top-up transaction before it is fully processed.
Refund Request: A request to return funds that have already been credited to an e-wallet.
Cancellation Rights
Before Authorization
You may cancel a top-up at any time before submitting your card details and confirming the transaction on our platform. Once confirmed, the payment is transmitted to the card network and cannot be revoked.
Pending Transactions
If a top-up remains in a “pending” state (e.g., due to a technical delay), you may request cancellation within 30 minutes of initiating the transaction by contacting us as outlined in Section 6. We will make reasonable efforts to halt the transaction, but cancellation is not guaranteed if the funds have already been processed by the card issuer or network.
No Automatic Right to Cancel After Authorization
Under Canadian card payment rules, once you confirm a transaction, you cannot unilaterally cancel or reverse it. If the funds have already been credited to your e-wallet, you must follow the Refund Procedure below.
Refund Procedure
If cancellation is no longer possible, you may request a refund as follows:
How to Request
To request a refund, you must submit a written request either through our in-app support system or by email to support@lapkipay.app. Your request must include the following details:
Your full name
Your wallet ID
The transaction reference number
The date of the top-up
The amount of the top-up
Incomplete requests may result in delays. Once we receive a complete request, we will acknowledge it within one business day and begin processing it according to the timelines outlined in this policy.
Processing Time
Once your refund request is received, we will acknowledge receipt within one (1) business day. If the request is complete and eligible, we will proceed with the investigation and processing. Approved refunds will be processed within five (5) business days from the date of receipt.
Fees
For consumers, no refund processing fees will apply under any circumstances.
For business clients, a refund processing fee of €25 per transaction may apply. This fee may be waived at our sole discretion, depending on the nature of the request and the client’s transaction history.
Refund Method
Refunds will be returned to the original card used for the top-up unless otherwise agreed in writing.
Exceptional Circumstances
We reserve the right to decline any refund request in the following circumstances:
Where there is reasonable suspicion of fraud, misuse, or abuse of our services
Where legal or regulatory obligations prevent us from processing the refund
If a refund is declined, we will notify you of the decision and provide the reason for refusal, unless prohibited by law or regulatory requirements.
Contact and Dispute Resolution
If you have questions or concerns regarding your refund or redemption request, you may contact us using the details below:
Support Email: support@lapkipay.app
Mailing Address: Lapki Pay Inc, 205 - 50 LONSDALE AVE # 2630, VANCOUVER BC V6M 2E6, CANADA
If you are not satisfied with the outcome of your request:
Consumers may escalate the issue to their provincial consumer protection authority.
Business clients should refer to their Terms of Service for the applicable dispute resolution process.
Amendments
We may update this policy to reflect changes in Canadian law, card network rules, or our services. Clients will be notified of material changes at least 14 days in advance via email or platform notice.